1. Do you have an iron and ironing board?
Yes, in every suite and condo.
2. Do you have a hair dryer in the room?
Yes, in every suite and condo.
3. Do you have an outdoor pool?
No, we have an Olympic sized indoor heated pool and tropical atrium. We do have two hot tubs outdoors on our sundeck.
4. What are the pool hours?
Pool hours are 10am-10pm. Adult swim is 9am-10am.
5. Do you receive maid service daily in the suites and condos?
Yes, we are a full service hotel and daily maid service with linens is provided. Or, you can choose to be a part of Project Planet to save our Earth’s valuable resources as well as reduce chemical use and waste. Simply place the bath towels back on the rack if you would like to use again. And, linens will be changed daily unless you direct otherwise by placing your Project Planet card on the bed(s).
6. Is there a coffee maker and complimentary coffee, cream and sugar?
Yes, these are located in your suite upon arrival and are replaced in your suite daily as well.
7. Are there dishes and pots and pans in the rooms?
Yes, as well as utensils for basic cooking. Please note that basic items include those necessary to prepare quick meals. For example, baking sheets, mixing bowls, over-sized pans etc; are not included.
8. Is a toaster in the room?
No, there is a two burner stove top and microwave oven in the suites and a full oven as well in the two and three bedroom condos.
9. Do you have umbrellas and beach chairs on the beach?
Yes, they are available for rent directly in front of the hotel on the beach.
10. Do you have free parking?
Yes, we have a five story parking garage and self parking is free. We also offer valet parking in summer season at $19.95 per day.
11.Are there recreational facilities nearby?
Yes, there are free tennis and basketball courts located nearby at 94th street. Also, Ocean City’s Premier Northside Park is on 125th Street.
12. Is your beach private?
No, beaches in Ocean City are not private.
13. Can you smoke on the beach?
Smoking is only permitted in designated areas on the beach due to town ordinance.
14. Can you smoke on the balcony?
No, we are a 100% smoke free property and there is a $500.00 fee if guests smoke anywhere in the hotel or on our grounds.
15. If I am a smoker where should I smoke?
Our guests who smoke may do so off the hotel grounds by going to the public areas on 91st street, 92nd street or Coastal Highway.
16. Are you pet friendly?
While we love pets, kindly make other vacation arrangements for your furry family members as pets are not permitted on the hotel property.
17. How deep is your Olympic size swimming pool?
18. How far are you from the boardwalk?
3.5 to 5 miles
19. Are you on the beach?
Yes, we are a beach front hotel; located on the Atlantic Ocean but we are not located on the boardwalk which ends at 28th Street.
20. Do you have a Jacuzzi in the suites?
We do have 9 suites with heart shaped Jacuzzis for two with king bed and kitchen that are oceanfront with corner balconies. In addition, we have an indoor hot tub in our atrium and two outdoor hot tubs on our sundeck.
21. Can we arrive early?
You may arrive early and obtain a parking pass and enjoy all of the hotel amenities until your suite is available. Check in is after 4pm. Check out is by 11am. Your luggage will need to remain in your vehicle until your suite is available so we suggest you pack one small bag with anything that you may need to enjoy the day before your suite is available. Showers and changing rooms are available in the South Lobby. Please note that during peak times, it is necessary for our staff to clean all 340 units. While we very much would like to accommodate all requests for early arrival it simply is not possible.
22. Can we check out late?
During times of increased occupancy both in the summer and weekends in the off season, this is at the complete discretion of the Front Office staff and will be determined ONLY after 8am on the morning of check out based on availability. If available, check out will be extended as a courtesy until 12 or, rarely 1pm. If available, a 6pm check out may be arranged at half the previous night’s rate. Please note that we welcome our guests to check out of their suites by 11am so that we can prepare the suite for the next guests however guests that are checking out are welcome to leave their car parked at the hotel until 4pm and use the beach, facilities, showers and changing rooms for the remainder of the day. After you check out you may keep your vehicle parked until 4pm and use all the amenities of the hotel. Showers and changing rooms are available in the South Lobby.
23. Is there a fee for beach towels?
We do not provide beach towels; we do provide pool towels at the pool for that area only. PLEASE do not take linen and towels from the suite or pool to the beach.
24. Do you have any government discounts?
No. Group rates for 10 or more suites may be arranged with our Sales Office in advance. The hotel offers AAA rate with a valid AAA is only. Occasionally, coupons are offered as well. ALL discounts are based on availability, only one discount/coupon per stay may be used. Discounts/coupons are not valid on already special and discounted rates.
25. Does Ocean City have public transportation?
Yes, we have a bus that runs every 15 minutes in the prime season and every half hour in the off season. It is $3 per day per person.
26. Do you have adjoining rooms?
We do not have connecting rooms. However, guests traveling together may request suites near one another at the time of making the reservation. While we do our absolute best honor all requests we cannot guarantee this.
27. What time does Schooners open and close?
The hours of operation are from 7am to 11pm. The bar may stay open later then 11pm if busy.
28. Where can we park if you come to the restaurant?
We have side street parking and also a five story parking garage. Parking is free of charge. In July and August, valet parking is available at a nominal fee.
29. Which days do you have entertainment?
Last week of June until Labor Day outside on the Beach every day 2-5 pm weather permitting.
30. Is the information on the website correct?
We make every effort to ensure that all information on our site is updated on a regular basis.
31. What is your cancellation policy?
We understand that no guest ever “plans” on canceling their reservations. And, we understand no guest ever desires to pay a fee. However, cancellation policies are a standard practice throughout the travel industry. Reservations that are made as part of a group of 10 or more rooms and made via our Sales Office must cancel their reservations at least 72 hours prior to arrival. Reservations for the one bedroom suites for guests not staying as part of a group booked via our Sales office are considered transient reservations and must be canceled at least 7 days prior to arrival. Reservations for the two and three bedroom condos for reservations in July and August must cancel at least 30 days prior to arrival. Reservations for the two and three bedroom condo all other times of the year must be canceled 7 days prior to arrival. PLEASE note that there IS a cancellation fee even if the reservation is cancelled within the time frames above. This cost is $25.00 plus tax for suites and condos for all times of the year with the exception of reservations for the two and three bedroom condos in July and August for which the cancellation fee is $100.00. We ask our guests to understand that this is not a “penalty”. Unfortunately, the hotel must pay a fee to the credit card companies when we process a credit card for an advance deposit. Then, when a reservation is cancelled we are not only not refunded that fee we, in fact, incur a second transaction fee to refund an advance deposit. Accordingly, the cancellation fees are simply to offset the charges the hotel incurs from the credit card companies. Please note that the policies above are not able to be waived under any circumstances. Thank you.
32. What if I have to leave earlier than my reserved departure date?
We understand that no guest ever plans on canceling all or part of their reservation. However, requests are received daily, many in the event of emergencies, and we are unable to make exceptions to the no refund for early departure policy. We understand that no guest desires to be held accountable to cancellation fees however such fees are a standard part of the travel industry. It is important to note that just as guests have the right to expect the hotel to hold the room for the number of nights confirmed, the hotel has the same reasonable right to expect the reservation will be paid in full since while we were holding that reservation other guests were turned away for the suite or condo in question.
33. What if there is a storm?
As is also standard in the travel industry, inclement weather is not a valid reason for cancellation. The only exception made to this policy is if/when the Town of Ocean City implements a Hurricane evacuation plan for our area. Only in the case of an actual hurricane evacuation plan by the Town of Ocean City will reservations will be rescheduled (not refunded) based on availability and without penalty.
34. Are you a chain hotel?
No, we are privately owned and independently operated. We have a sister property; Princess Bayside on 48th Street and the Bay in Ocean City.
35. Where may comments, compliments or concerns be directed?
Our Front Desk staff will be more than happy to assist you during your stay within the guidelines of the policies stated on your confirmation and on this web site. Please note, however, all staff and department managers are required to enforce the same policies and procedures. Additional comments, compliments or concerns may be emailed to the Executive Offices at firstname.lastname@example.org. All email received will be reviewed by the General Manager. Please allow 72 hours for a response if requested. Thank you.
36. Is there a charge for wireless internet?
No, we have complimentary Comcast Fiber Internet.