Princess Royale Oceanfront Hotel & Conference Center

91st St. Oceanfront
Ocean City, Maryland


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Princess Royale Oceanfront Hotel & Conference Center

FAQs

1. Do you have an iron and ironing board?

Yes, in every suite and condo.

2. Do you have a hair dryer in the room?

Yes, in every suite and condo.

3. Do you have an outdoor pool?

No, we have an Olympic sized indoor heated pool and tropical atrium.

4. Do you receive maid service daily in the suites and condos?

Yes, we are a full service hotel and daily maid service with linens is provided. Or, you can choose to be a part of Project Planet to save our Earth's valuable resources as well as reduce chemical use and waste. Simply place the bath towels back on the rack if you would like to use again. And, linens will be changed daily unless you direct otherwise by placing your Project Planet card on the bed(s).

5. Is there a coffee maker and complimentary coffee, cream and sugar?

Yes, these are located in your suite upon arrival and are replaced in your suite daily as well.

6. Are there dishes and pots and pans in the rooms?

Yes, as well as utensils for basic cooking. Please note that basic items include those necessary to prepare quick meals. For example, baking sheets, mixing bowls, over-sized pans etc; are not included.

7. Is a toaster in the room?

No, there is a two burner stove top and microwave oven in the suites and a full oven as well in the two and three bedroom condos.

8. Do you have umbrellas and beach chairs on the beach?

No, but there is a rental stand directly in front of the hotel where you can rent umbrellas, beach chairs, boogie boards, rafts and more.

9. Do you have free parking?

Yes, we have a five story parking garage and self parking is free. We also offer valet parking in season at $6.95 per day.

10. Do you have a tennis court?

No, but there are free tennis and basketball courts located nearby at 94th street. Please note as well that we unfortunately no longer offer roof-top miniature golf due to golf balls that were sent over the roof and onto parked cars below. We are sorry for any inconvenience and assure you that there are many great mini golf courses to enjoy throughout Ocean City.

11. Is your beach private?

No, beaches in Ocean City are not private.

12. Can you smoke on the beach?

Yes, smoking is permitted on the beach in Ocean City but please leave only your foot prints in the sand!

13. Can you smoke on the balcony?

No, we are a 100% smoke free property and there is a $200.00 fee if guests smoke anywhere in the hotel. While we diligently attempted to accomdate guests who prefer to smoke until 2007, we unfortunately still found that smoke complaints from other guests on nearby balconies was our #1 complaint. In addition, all too often burn holes in our carpets, bedding and countertops became an issue for concern.

14. If I am a smoker where should I smoke?

Our guests who smoke may do so off the hotel grounds by going to the public areas on 91st street, 92nd street, Coastal Highway or the beach in front of the hotel.

15. Are you pet friendly?

While we love pets, kindly make other vacation arrangements for your furry family members as pets are not permitted on the hotel property.

16. How deep is your Olympic size swimming pool?

5FT deep

17. How far are you from the boardwalk?

3.5 to 5 miles

18. Are you on the beach?

Yes, we are a beach front hotel; located on the Atlantic Ocean but we are not located on the boardwalk which ends at 28th Street.

19. Do you have a Jacuzzi in the suites?

We do have 9 suites with heart shaped Jacuzzis for two with king bed and kitchen that are oceanfront with corner balconies.

20. Can we arrive early?

You may arrive early and obtain a parking pass and enjoy any of the hotel amenities until your suite is available. Check in is after 4pm. Check out is by 11am. Your luggage will need to remain in your vehicle until your suite is available so we suggest you pack one small bag with anything that you may need to enjoy the day before your suite is available. Showers and changing rooms are available in the South Lobby. Please note that during peak times, it is necessary for our staff to clean all 340 units. While we very much would like to accomodate all requests for early arrival it simply is not possible.

21. Can we check out late?

During times of increased occupancy both in the summer and weekends in the off season, this is at the complete discretion of the Front Office staff and will be determined ONLY after 8am on the morning of check out based on availability. If available, check out will be extended as a courtesy until 12 or, rarely 1pm. If available, a 6pm check out may be arranged at half the previous night's rate. Please note that we weclome our guests to check out of their suites by 11am so that we can prepare the suite for the next guests however guests that are checking out are welcome to leave their car parked at the hotel until 4pm and use the beach, facilities, showers and changing rooms for the remainder of the day. After you check out you many keep your vehicle parked until 4pm and use all the amenities of the hotel. Showers and changing rooms are available in the South Lobby.

22. Is there a fee for beach towels?

We do not provide beach towels; we do provide pool towels at the pool for that area only. PLEASE do not take linen and towels from the suite to the beach.

23. Do you have any government discounts?

No. Group rates for 10 or more suites may be arranged with our Sales Office in advance. The hotel offers AAA rate with a valid AAA is only. Occasionally, coupons are offered as well. ALL discounts are based on availability, only one discount/coupon per stay may be used. Discounts/coupons are not valid on already special and discounted rates.

24. Does Ocean City have public transportation?

Yes, we have a bus that runs every 15 minutes in the prime season and every half hour in the off season. It is $2 per day per person.

25. Do you have adjoining rooms?

We do not have connecting rooms. However, guests traveling together may request suites near one another at the time of making the reservation. While we do our absolute best honor all requests we cannot guarantee this.

26. What time does Schooners open and close?

The hours of operation are from 7am to 11pm. The bar may stay open later then 11pm if busy.

27. When do you have buffets and what are the prices?

We have a Breakfast Buffet for $9.95, Brunch on Sunday for $12.95. In July & August we have an All-You-Care-to-Eat Seafood and Prime Rib Buffet, Sunday through Wednesday in the Palmetto Ballroom for $17.95, with coupon. On Thursdays we have a Family Fun Buffet for $9.95 for adults and $6.95 for children. On Fridays and Saturdays we have Surf & Turf Weekends for $33.95. Off season our Thursday Buffet is Ribs and Chicken for $14.95 and the Friday and Saturday Buffet features Prime Rib and Chicken for $16.95. Coupons are available to all hotel guests upon arrival.

28. Where can we park if you come to the restaurant?

We have side street parking and also a five story parking garage. Parking is free of charge. In July and August, valet parking is available at a nominal fee.

29. Which days do you have entertainment?

Last week of June until Labor Day outside on the Beach daily weather permitting and in Schooners, our oceanfront restaurant, we feature live entertainment on Friday and Saturday nights. Call or click for current entertainment schedule.

30. Is the information on the website correct?

We make every effort to ensure that all information on our site is updated on a regular basis.

31. What is your cancellation policy?

We understand that no guest ever "plans" on canceling their reservations. And, we understand no guest ever desires to pay a fee. However, cancellation policies are a standard practice throughout the travel industry. Reservations that are made as part of a group of 10 or more rooms and made via our Sales Office must cancel their reservations at least 72 hours prior to arrival. Reservations for the one bedroom suites for guests not staying as part of a group booked via our Sales office are considered transient reservations and must be canceled at least 7 days prior to arrival. Reservations for the two and three bedroom condos for reservations in July and August must cancel at least 30 days prior to arrival. Reservations for the two and three bedroom condo all other times of the year must be canceled 7 days prior to arrial. PLEASE note that there IS a cancelation fee even if the reservation is cancelled within the timeframes above. This cost is $25.00 plus tax for suites and condos for all times of the year with the exception of resevations for the two and three bedroom condos in July and August for which the cancelation fee is $100.00. We ask our guests to understand that this is not a "penalty". Unfortunately, the hotel must pay a fee to the credit card companies when we process a credit card for an advance deposit. Then, when a reservation is cancelled we are not only not refunded that fee we, in fact, incur a second transaction fee to refund an advance deposit. Accordingly, the cancellation fees are simply to offset the charges the hotel incurs from the credit card companies. Please note that the policies above are not able to be waived under any circumstances. Thank you.

32. What if I have to leave earlier than my reserved departure date?

We understand that no guest ever plans on canceling all or part of their reservation. However, requests are received daily, many in the event of emergencies, and we are unable to make exceptions to the no refund for early departure policy. We understand that no guest desires to be held accountable to cancellation fees however such fees are a standard part of the travel industry. It is important to note that just as guests have the right to expect the hotel to hold the room for the number of nights confirmed, the hotel has the same reasonable right to expect the reservation will be paid in full since while we were holding that reservation other guests were turned away for the suite or condo in question.

33. What if there is a storm?

As is also standard in the travel industry, inclement weather is not a valid reason for cancellation. The only exception made to this policy is if/when the Town of Ocean City implements a Hurricane evacuation plan for our area. Only in the case of an actual hurricane evacuation plan by the Town of Ocean City will reservations will be rescheduled (not refunded) based on availability and without penalty.

34. Are you a chain hotel?

No, we are privately owned and independently operated. We have a sister property; Princess Bayside on 48th Street and the Bay in Ocean City.

35. Where may comments, compliments or concerns be directed?

Our Front Desk staff will be more than happy to assist you during your stay within the guidelines of the policies stated on your confirmation and on this web site. Please note, however, all staff and department managers are required to enforce the same policies and procedures. Additional comments, compliments or concerns may be emailed to the Executive Offices at manager@princessroyale.com. All email received will be reviewed by the General Manager. Please allow 72 hours for a response if requested. Thank you.

36. What is your smoking policy?

For the comfort and safety of all guests as well as staff, the Princess Royale is a 100% smoke free environment. Smoking is not permitted in any suite or condo nor on balconies nor any other area of our hotel. We ask that all guests respect this policy. Please note that there is a $200.00 fee charged if any evidence of smoke, including odor, is noticed by staff and/or called to our attention by other guests.

What's Coming Soon & What's New

Free Family Fun

The Reviews Are In

"I just arrived back home from a great "home away from home" two night stay at the Princess Royale in Ocean City Maryland and as usual another excellent relaxing experience from the entire staff and hotel. I've been staying here since 1991 with my family and have enjoyed there great accomodations and ammenties. As many times that I've visited Ocean City thru the years, theirs no other place that I would rather stay."
- Raymond C. Arlington, VA , February 15, 2014
"I stayed for a conference this winter. The staff were friendly, helpful and always available. Parking was easy, and the hotel was right on the beach. Even though I selected a "pool view," I could see the ocean because the pool has a wall of glass windows that face the ocean.
The food provided for the conference was great; I don't know if it was a conference directive but the options were healthy and suited a variety of eating needs without compromising taste.
The little pub across the street from the hotel is worth a visit too!"
- Wallops Island, Virginia , February 12, 2014
"Everything was Awesome
I've been staying at the Princess Royale for several years when I visit my kids, who are 9, 12 and 12. The hotel is, I understand, rated the second best in Ocean City but I think it is the best because of the rates, the great staff, and their liberal off-season upgrades to a better room. They have fantastic amenities like an indoor pool, game arcade, gift shop, convenience store, fitness center and restaurant. You could live here."
- Newport News, VA , February 11, 2014

 

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